Why, what, how. My three questions for any problem.
InsightsScale
The three questions I use to solve any problem. Always in the same order.
When I'm solving any problem, I ask three questions. Always in the same order.
Why. What. How. You should write this down.
Why is this a problem? Make a list, so you have the facts. In our heads, things feel bigger. Or we forget things. A list of five is very different to a list of 50.
What do we want? Look at it two ways. What do we want to do about this now? And what do we want in the future, so it doesn't happen again?
Then you can move on to the how.
I used this with a client recently. They were deciding whether to keep a big client. They'd done a pros and cons list, which was a great start. But the why still needed the numbers.
Most of us jump straight to how. We start fixing before we know what's broken.
Next time something lands on your desk, start with why. Then what. Then how.
PSI use these three questions to answer anything in life, not just business.
